Privacy policy

Last revised : 2020.July.23

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kafeido.com (the “Site”).

  1. Personal information we collect

    1. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. Personal Information, Device Information, Order Information and Non-Personal Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules“)) shall collectively be referred to as “Information” in this Policy.

  1. What is Device Information?

    1. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

      1. How do we collect device information?

We collect Device Information using the following technologies:

      1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

      2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

      3. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.



    1. What is Order Information?

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

    1. What is Non-Personal Information?

      1. Non-Personal Information (“NPI”) is the information we collect through this website that does not identify you by name or as an individual person. It may include information like:

      2. The type of web browser software your computer uses.

      3. Pages your computer visited and date and time your computer accessed our pages.

      4. Personal information that has been de-identified and

      5. The IP (internet protocol) address associated with your computer.

      1. We use NPI in an ongoing effort to better understand and serve Our Users, to customize the Services and to improve the content and functionality of the Services. We also conduct research on Our User demographics and behavior based on Personal Information and the NPI that we have collected. This research will be compiled and analyzed on an aggregate basis and this aggregate does not identify any individual and therefore is considered and treated as NPI under this Privacy Policy.

      1. We use Google Analytics which uses cookies to track NPI about traffic and visitors to Our Services in the aggregate to compile statistical reports about the activity on the Services as well as to benchmark the Services. This information is used by us to improve the Services and their functionality.

  1. How do we use your personal information?

    1. How we use Order Information?

      1. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

        1. Communicate with you;

        2. Screen our orders for potential risk or fraud; and

        3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    2. How we use Device Information?

      1. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  1. Sharing your Personal Information

    1. Help us use your Personal Information

      1. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example,

      2. we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

      3. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

      4. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

    1. Comply with the Law

      1. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

    1. Behavioral advertising

      1. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

      2. You can opt-out of targeted advertising by using the links below:

        1. Facebook: https://www.facebook.com/settings/?tab=ads

        2. Google: https://www.google.com/settings/ads/anonymous

        3. Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

        4. Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/

  1. Do not track

    1. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

  1. Your rights

    1. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    1. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

  1. How We Protect Your Information

    1. The Site protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include

    2. firewalls, data encryption, physical access controls, and administrative informational controls.

    3. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol.

    4. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure. We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us.

    5. We recommend you not to disclose the password of your email address, online bank transaction, and other important credentials to our employees/agents/affiliates/ personnel, as we do not ask for the same.

    6. We recommend that registered users not to share their site’s account password and also to sign out of their account when they have completed their work. This is to ensure that others cannot access Information of the users and correspondence if the user shares the computer with someone else or is using a computer in a public place

    7. We recommend you not to disclose the password of your email address, online bank transaction and other important credentials to our employees/agents/affiliates/ personnel, as we do not ask for the same

  1. Minors

    1. We do not intend for our Site or services to be used by anyone under the age of 18 as per Indian Law. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Questions and Feedback" section in this Privacy Policy.

  1. Governing Law & Jurisdiction:

    1. All disputes in connection with the Privacy Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Delhi only.

  1. Data retention

    1. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

  1. Changes

    1. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

  1. Consent

    1. By agreeing to

      1. the Terms of Use of this website or

      2. the Terms of Use of the Squarespace,

which incorporate this Policy, you hereby consent to the collection, receiving, possessing, storing, dealing, sharing, and/or handling of your personal information by the Site in the manner and to the extent provided under this Policy as may be modified by the Site from time to time.



  1. Testimonials

    1. We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at kafeido.support@coffeelabo.in

  1. Referrals

    1. If you choose to use our referral service to invite a user about our website, we will ask you for your friend's name and email address. We will automatically send your friend's a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our invite user program. Your friend may contact us at kafeido.support@coffeelabo.in to request that we remove this information from our database.

  1. Newsletters

    1. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at kafeido.support@coffeelabo.in

  1. Privacy Policy Updates

    1. We reserve the right to update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy.

    1. We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information.

  1. Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us

  1. by e‑mail at kafeido.support@coffeelabo.in or

  2. by mail using the details provided below:

    1. Kafeido Roasters Private Limited, Privacy Compliance Officer,Kafeido Private Limited,D-58/E, South Extension Part-1, New Delhi,INDIA 110049